FAQ's
What types of personal safety products do you offer?
Tocatta Ltd specializes in innovative personal safety products, including the UK's No.1 self-defense anti-attack spray. Our products are designed for both men and women, providing effective and legal self-defense tools that empower individuals to protect themselves in potentially dangerous situations.
How does the self-defense anti-attack spray work?
Our self-defense anti-attack spray is formulated to incapacitate an assailant temporarily, allowing the user to escape from a threatening situation. The spray is designed for ease of use and portability, ensuring quick access when needed. It is essential to follow the instructions provided for optimal effectiveness.
Are your products legal to carry in the UK?
Yes, all our self-defense products, including the anti-attack spray, are compliant with UK laws regarding personal safety items. However, it is advisable to familiarize yourself with local regulations, as laws may vary by region.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You can initiate a return by contacting us at andy@tocatta.co.uk.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Do you ship internationally?
Yes, we offer international shipping. However, please be aware that customs regulations and import duties may apply depending on the destination country. It is advisable to check with your local customs office for more information.